Rekanara ID
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Terms and Conditions

Last updated: 13/7/2025

Applicable to all Rekanara & Receh Koding services
Covered Services
These Terms and Conditions apply to all the following services:

Rekanara POS

Point of Sale System

pos.rekanara.id

Rekanara Project Management

Project Management

project.rekanara.id

Rekanara Inventory

Inventory Management

inventory.rekanara.id

Rekanara House

Property Management

house.rekanara.id

Rekanara Ticketing

Ticketing System

ticketing.rekanara.id

Receh Koding Consultant

IT Consulting

recehkoding.com

Receh Koding Course

Online Learning

course.recehkoding.com
1. Acceptance of Terms

By accessing or using any of our services, you agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, you may not access or use our services.

  • These terms constitute a legally binding agreement
  • You must be at least 18 years old to use our services
  • You must have the legal capacity to enter into contracts
  • Business users must have authority to bind their organization
2. Service Description

SaaS Model

We provide Software as a Service (SaaS) solutions across multiple domains:

Business Management

  • • Point of Sale (POS) systems
  • • Project management tools
  • • Inventory management
  • • Property management (boarding houses)

Specialized Services

  • • Event and tourism ticketing
  • • IT consulting services
  • • Online learning platform
  • • Custom software solutions
3. Account Registration and Management

Separate Account Requirement

Important: Each service requires individual account registration. You cannot use one account to access multiple services.

  • You must create separate accounts for each service you wish to use
  • Each account requires unique email verification
  • Account information must be accurate and up-to-date
  • You are responsible for maintaining account security
  • You must notify us immediately of any unauthorized access

Account Responsibilities

  • Maintain confidentiality of login credentials
  • Use strong passwords and enable two-factor authentication when available
  • Ensure all account information is accurate and current
  • Comply with all applicable laws and regulations
  • Not share accounts with unauthorized users
4. Subscription Plans and Pricing

Available Plans

Free

  • • Basic features
  • • Limited usage
  • • Community support

Premium

  • • Advanced features
  • • Higher limits
  • • Priority support
  • • Analytics

Exclusive

  • • All features
  • • Unlimited usage
  • • 24/7 support
  • • Custom integrations

Pricing Terms

  • Each service has independent pricing structure
  • Prices are displayed in Indonesian Rupiah (IDR) unless otherwise stated
  • Subscription fees are billed in advance on a monthly or annual basis
  • Free plans may have usage limitations and reduced features
  • We reserve the right to change pricing with 30 days notice
  • No refunds for partial months or unused portions
5. Payment Terms

Payment Processing

  • Payments are processed through secure third-party providers
  • We accept major credit cards, bank transfers, and local payment methods
  • All payments must be made in advance
  • Failed payments may result in service suspension

Billing and Invoicing

  • Invoices are generated automatically and sent via email
  • Business customers may request tax invoices (Faktur Pajak)
  • Payment is due within 7 days of invoice date
  • Late payments may incur additional charges

Refund Policy

  • Free plans: No refunds applicable
  • Paid plans: 7-day money-back guarantee for new subscriptions
  • Refunds processed within 14 business days
  • No refunds for services already consumed or after 7 days
6. Acceptable Use Policy

Permitted Uses

  • Use services for legitimate business purposes
  • Comply with all applicable laws and regulations
  • Respect intellectual property rights
  • Maintain data security and privacy

Prohibited Activities

  • Illegal activities or content
  • Harassment, abuse, or harmful behavior
  • Spam, phishing, or malicious software
  • Unauthorized access or security breaches
  • Reverse engineering or copying our software
  • Reselling or redistributing our services
7. Data and Privacy

Data Ownership

  • You retain ownership of all data you input into our services
  • We do not claim ownership of your business data
  • You grant us license to process data to provide services
  • Data is not shared between different services without consent

Data Security

  • We implement industry-standard security measures
  • Regular backups and disaster recovery procedures
  • Encryption for data transmission and storage
  • Access controls and audit logging

For detailed information about data handling, please refer to our Privacy Policy.

8. Service Availability and Support

Service Level

  • We strive for 99.9% uptime but do not guarantee uninterrupted service
  • Scheduled maintenance will be announced in advance
  • Emergency maintenance may occur without notice
  • Service credits may be provided for extended outages

Support Levels

Free Plan

  • • Community support
  • • Documentation access
  • • Email support (48h response)

Premium Plan

  • • Priority email support
  • • 24h response time
  • • Phone support (business hours)

Exclusive Plan

  • • 24/7 priority support
  • • Dedicated account manager
  • • Custom integrations
9. Intellectual Property

Our Rights

  • We own all rights to our software, technology, and services
  • Trademarks "Rekanara" and "Receh Koding" are our property
  • You may not copy, modify, or distribute our software
  • All improvements and modifications remain our property

Your Rights

  • You retain all rights to your data and content
  • Limited license to use our services as intended
  • Right to export your data upon termination

Technology Stack

Next.js 15TypeScriptReactTailwind CSSshadcn/ui

Our services are built using modern web technologies to ensure performance, security, and scalability.

10. Limitation of Liability

Service Limitations

  • Services are provided "as is" without warranties
  • We do not guarantee error-free or uninterrupted service
  • You use our services at your own risk
  • We are not liable for business losses or damages

Liability Cap

  • Our total liability is limited to the amount paid in the last 12 months
  • We are not liable for indirect, consequential, or punitive damages
  • This limitation applies to all claims and causes of action
11. Termination

Termination by You

  • You may cancel your subscription at any time
  • Cancellation takes effect at the end of the current billing period
  • You can export your data before termination
  • No refunds for unused portions of paid subscriptions

Termination by Us

  • We may terminate for breach of terms
  • Non-payment may result in service suspension
  • We will provide reasonable notice when possible
  • Data retention period of 30 days after termination

Effect of Termination

  • Immediate loss of access to services
  • Data deletion after retention period
  • Outstanding payments remain due
  • Survival of certain provisions (liability, intellectual property)
12. Governing Law and Disputes

Applicable Law

  • These terms are governed by Indonesian law
  • Disputes will be resolved in Indonesian courts
  • Indonesian language version takes precedence

Dispute Resolution

  • First attempt: Direct negotiation
  • Second attempt: Mediation
  • Final resort: Court proceedings in Jakarta
13. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our websites.

Notification Process

  • Email notification to registered users
  • Prominent notice on service websites
  • 30-day notice for material changes
  • Continued use constitutes acceptance
14. Contact Information

Legal and Compliance

Email: legal@rekanara.id
Phone: +62 851 5699 2958

Business Address

PT Rekanara Digital Indonesia
Purbalingga, Central Java
53314
Indonesia

Service-Specific Support

Rekanara Services

support@rekanara.id

Receh Koding Services

support@recehkoding.com

These Terms and Conditions are effective as of 13/7/2025 and apply to all Rekanara and Receh Koding services. By using any of our services, you acknowledge that you have read, understood, and agree to be bound by these terms.